This text is under legal review; the updated version will be published on this page.

Subscription Agreement

Last updated: September 26, 2026

This website and application (the "Platform") are operated by İksirsoft Bilgi Teknolojileri Yazılım Danışmanlık Sanayi ve Ticaret Ltd. Şti. (the "Company").

Address: Doğuyaka Mah. 1219 Sok No:9/A, 07300 Muratpaşa / Antalya, Turkey
Phone: +90 532 364 93 36
Email: [email protected]

1. Parties

This Subscription Agreement (the "Agreement") is entered into between the Company and the business that registers on the Platform and subscribes to a plan (the "Subscriber"), when the Subscriber accepts the Agreement electronically during registration.

The Subscriber confirms that it enters into this Agreement in the course of its commercial or professional activity and that the business information provided at registration is accurate. The person registering on behalf of the business represents that they are authorized to act for it.

2. Description of the Service

The service consists of a subscription to cloud-based stock, memo, receivables and production tracking software for businesses working with diamonds and gold, the approved buyer network connected to this software, and the GemsTrace traceability integration. The features included in each plan are those shown in the plan table published on the subscription date.

The service is made available immediately when the subscription starts. It is provided entirely online; there is no physical product or delivery.

In the approved buyer network, stones are listed by the seller and offers are handled between the parties; the Company is neither the seller nor the buyer of listed products.

3. Plans and Fees

Plans, plan limits and fees are as published on the pricing page or as quoted to the Subscriber in writing. The scope and fee of the Enterprise plan are agreed separately in writing.

Fees exclude VAT; VAT and statutory taxes are added.

The Company may change its fees. Any change is notified to the Subscriber by email at least 30 days in advance and applies from the first billing period starting after the notice. The fee for a period already paid in advance is not changed during that period.

4. Payment and Invoicing

Fees are charged in advance at the start of each monthly or yearly period, as chosen by the Subscriber. Unless cancelled, the subscription renews for the same term at the end of each period and the renewal fee is charged to the card on file.

Card payments are collected through PayTR, a licensed payment institution. Card details are not stored by the Company.

Fees are charged in Turkish lira. Payments with cards issued outside Turkey are charged at the Turkish lira equivalent; currency conversion and any bank charges are subject to the card issuer's terms.

Invoices are issued with the company name, tax office and tax number provided at registration and delivered electronically. If a payment fails, the Company notifies the Subscriber; if payment is not made within 7 days, access to paid plan features may be suspended.

5. Trial Period

Paid plans come with a 7-day free trial. No card details are required for the trial and no fee is charged during it.

If no payment is made at the end of the trial, the account moves to the Free plan; the data is kept.

6. Cancellation and Refunds

The Subscriber may cancel at any time from the account settings in the application. For monthly subscriptions, cancellation takes effect at the end of the paid period; the fee for that period is not refunded and the service remains available until the period ends.

For yearly subscriptions, no refund is made for the remaining months on cancellation; the subscription remains available until the end of the paid yearly period.

If the Company materially breaches this Agreement or permanently discontinues the service, a pro-rata refund is made for the prepaid, unused period.

7. Usage Limits and Misuse

The Subscriber uses the service within its plan's limits on active stones and users. If a limit is exceeded, the Subscriber is invited to move to a higher plan; existing data is not deleted.

The Subscriber and its users may not:

If these rules are breached, the Company may suspend the account or feature concerned after notifying the Subscriber; where the breach involves unlawful activity, suspension may be immediate and without notice.

8. Data Ownership and Export

All stock, memo, receivables, production and other data the Subscriber enters into the Platform belongs to the Subscriber. The Company processes this data only to provide the service and on the Subscriber's instructions; details on personal data processing are set out in the KVKK Notice (Turkish).

The Subscriber may export its data as Excel at any time during the subscription.

Data is not deleted when the subscription ends; Excel export remains available on the Free plan. If the Subscriber requests account deletion, the data is deleted within 30 days. Records subject to statutory retention obligations, such as tax records, are kept for the required period. Ownership records already transferred to GemsTrace remain in GemsTrace to preserve the integrity of the ownership chain.

9. Service Level

The Company makes reasonable efforts to keep the service available and free of errors, but does not commit to a specific availability rate. Planned maintenance is announced in advance where possible.

For the Enterprise plan, availability, support response times and related obligations are set out in a separate service level agreement (SLA) signed with the Subscriber.

10. Limitation of Liability

The Company's total liability under this Agreement is limited to the subscription fees paid by the Subscriber to the Company in the 12 months before the damage occurred.

The Company is not liable for indirect damages, including loss of profit, loss of business, damages arising from data loss and third-party claims. The Company is not liable for disputes arising from transactions between parties in the approved buyer network.

These limitations do not apply to intent or gross negligence on the Company's part or to liability that cannot be limited by law.

11. Termination

The Subscriber may terminate this Agreement at any time by cancelling its subscription under Section 6.

If either party materially breaches this Agreement and does not remedy the breach within 15 days of written notice, the other party may terminate the Agreement. In case of unlawful use, the Company may terminate the Agreement immediately.

On termination, the data export and deletion provisions of Section 8 apply.

12. Disputes

This Agreement is governed by the laws of the Republic of Turkey. The courts and enforcement offices of Antalya have jurisdiction over disputes arising from this Agreement.

13. Electronic Acceptance

The Agreement is concluded electronically when the Subscriber ticks the acceptance box during registration. The date, time and IP address of the acceptance are recorded by the Company.

The parties agree that the Company's electronic records may be used as evidence in disputes arising from this Agreement.

In case of any discrepancy, the Turkish version shall prevail.

This document is also available in Turkish (Türkçe). In case of any discrepancy, the Turkish version shall prevail.